Frequently Asked Questions

Frequently Asked Questions

As a general rule, you should clean your air filter when the filter light flashes, but this will vary depending on the air quality in your home and other environmental factors – in more dusty or polluted environments you should clean your filters more regularly. As a rule of thumb, you should clean your filters once every season in a normal domestic environment, and once a month for commercial applications.

Most Daikin air conditioners will automatically defrost themselves when the outdoor temperature is below 6°C.  This mist is warm water vapour being expelled as part of the defrosting process, and is perfectly normal.

The following tips will help to ensure your Daikin air conditioner operates efficiently and economically all year round:

  • During hot weather, turn your air conditioner on early rather than working it harder once your home warms up.
  • Because hot air rises and cold air falls, adjust the louvres on your Split System air conditioner to direct air downwards when heating and upwards when cooling – this will circulate the air more effectively.
  • Isolate areas of your home that you are not using – by closing off unused sections of your home, or by using zone control with a Ducted air conditioner, you can reduce your energy consumption by heating or cooling a smaller area. 
  • Use the dehumidify function.  By removing moisture from the air, your home may ‘feel’ cooler.  This may be enough to keep you comfortable, and it uses less energy than actually cooling your home.
  • Close your curtains, blinds and shutters – one of the highest heat energy transfers in your home is through your windows – keeping your curtains closed will help minimise heat loss, particularly if your windows are large.
  • Clean your air filter regularly – once a season for domestic models, and once a month, or more frequently in dusty or heavily polluted environments. 
  • When choosing an air conditioner, check the energy star label – the more stars, the more energy efficient it will be.
  • Choose the right air conditioner for your home – too small and it may not work effectively – too large and it will be uneconomical to operate.  A Daikin Specialist Dealer can assess your home’s unique requirements and recommend an appropriate system for your needs, and your budget.
Daikin Split System heat pumps are approved by the Asthma Foundation New Zealand’s Sensitive Choice program. Daikin Split System heat pumps feature air purifying filters that not only trap most microscopic airborne particles, but also help to decompose odors and absorb and deactivate bacteria.

Daikin heat pumps are exclusively available from a Daikin Specialist Dealer.  Daikin Specialist Dealers are heating and cooling experts with high levels of skill, experience and product knowledge that you won’t find in a retail store.  They can come to your home to assess your unique requirements, provide expert advice, and manage the entire process for you, from quotation to after sales service.   To find your nearest Daikin Specialist Dealer, call  0800 20 90 10.

Every home is different, and the right heat pump will depend on many factors, such as room orientation, window size and ceiling insulation to name a few. It’s an important decision to get right, as an air conditioner that’s too small won’t adequately heat or cool your home, but one that’s too large will be inefficient and expensive to run. Your Daikin Specialist Dealer is a heating and cooling expert, and has the knowledge, skills and experience to help you make the right choice.
Energy efficiency is an important factor when purchasing a heat pump. Daikin are heat pump specialists, and invest heavily in research and development to continuously improve energy efficiency. Efficient, computer designed air control surfaces, proprietary inverter technology and intelligent eye sensors are just some of the factors which make Daikin heat pumps energy efficient. Choosing the right heat pump and having it professionally installed is the best way to provide energy efficient heating and cooling for your home. A heat pump that’s too small will require excessive energy to heat/cool your home. Too big, and you will pay more in electricity than you should. A Daikin Specialist Dealer will help you select the most energy efficient option for your home.
A heat pump is a significant investment, so reliability is a key concern. Daikin heat pumps are built to a high quality, with strict quality control standards. Daikin offers a 5-year warranty on all domestic products purchased and installed in New Zealand. That’s how confident Daikin is about the quality and reliability of our products.
Daikin takes pride in providing its customers with effective and efficient after sales service support, including readily available spare parts available for fast delivery. Daikin also has a large, experienced team of fully qualified technicians, and a nation-wide network of authorised service agents who know your heat pump inside and out.

In any field, experience and expertise count.  Daikin only do one thing – heat pumps, and we have been doing it in New Zealand for over 20 years, so you know the comfort of your family is in the right hands.

Once you’ve cleaned your air filter, press the Reset button to turn off the filter light.  On wall mounted split systems and floor consoles, remove the grille to find the reset button.  For ducted, light commercial and commercial heat pumps, the reset button is located on your controller.

It is OK to turn the power off, especially if you are away for long periods.  Most Daikin heat pump outdoor units have a low wattage crankcase heater that keeps the compressor warm.  If the compressor is cold, damage may occur at startup, so if you turn off your heat pump at the powerpoint or fusebox it must be turned on again at least 12 hours before use.

Daikin ducted heat pumps can be designed so that different parts of the house (zones) can be heated or cooled independently.  Chances are your heat pump is set to climate control one zone.  Check to see if the zone switch is turned on – refer to your Daikin Operation Manual for instructions – and adjust your zone configuration as necessary.  If you require further assistance, contact Daikin Customer Support on 0800 20 90 10.

Your heat pump may require technical assistance. Please contact the Daikin Specialist Dealer who installed it for you, or call Daikin on 09 571 1101 for assistance.

Most Daikin heat pumps will automatically defrost themselves when the outdoor temperature is below 6°C.  This mist is warm water vapour being expelled as part of the defrosting process, and is perfectly normal.

The following tips will help to ensure your Daikin heat pump operates efficiently and economically all year round:

  • During hot weather, turn your heat pump on early rather than working it harder once your home warms up.
  • Because hot air rises and cold air falls, adjust the louvres on your Split System heat pump to direct air downwards when heating and upwards when cooling – this will circulate the air more effectively.
  • Isolate areas of your home that you are not using – by closing off unused sections of your home, or by using zone control with a ducted heat pump, you can reduce your energy consumption by heating or cooling a smaller area. 
  • Use the dehumidify function.  By removing moisture from the air, your home may ‘feel’ cooler.  This may be enough to keep you comfortable, and it uses less energy than actually cooling your home.
  • Close your curtains, blinds and shutters – one of the highest heat energy transfers in your home is through your windows – keeping your curtains closed will help minimise heat loss, particularly if your windows are large.
  • Clean your air filter regularly – once a season for domestic models, and once a month, or more frequently in dusty or heavily polluted environments. 
  • When choosing a heat pump, check the energy star label – the more stars, the more energy efficient it will be.
  • Choose the right heat pump for your home – too small and it may not work effectively – too large and it will be uneconomical to operate.  A Daikin Specialist Dealer can assess your home’s unique requirements and recommend an appropriate system for your needs, and your budget.

Technical Support

1300 362 438

Spare Parts

1300 362 438

daikinspare@daikin.com.au

We're here to help

Corporate Sales

09 571 1101

Support

09 571 1101

service@daikin.co.nz